Over the next 24 pages, you’ll read about 25 businesses that haven’t forgotten what it takes to stay in business. These are not here-today, gone-tomorrow ventures. In fact, the 25 companies combine for more than a millennium’s worth of work (1,013 years in business), with three featured businesses (Homestead Resort, Central Bank and Hines Mansion) having been around for more than 100 years each. Find out the secret to longevity and why these businesses continue to get new customers everyday.
Alpine Fireplaces, 32 years
Alpine Fireplaces started in early 1977 by the father-son combination of Lynn and Craig Broadbent. Lynn had been presented a new patented technology called a positive pressure heating system, a heating system that utilizes outside air to move heat throughout the home. Lynn purchased the rights to produce the product and Alpine Fireplaces was born.
From there, Alpine bought a small building at its current Lehi location and started building wood fireplaces and stoves. Alpine also found a wonderful niche in building custom fireplace inserts to fit existing fireplaces and maximize the customer’s fireplace. Alpine is Utah’s only fireplace manufacturer, and because of the company’s ability to customize, almost anything is possible.
Alpine was one of the early pioneers in producing gas fireplaces and stoves in the early 1990s, as new technology and customer demand for cleaner, more convenient fireplaces increased. Alpine stayed on the leading edge of engineering. Gas fireplaces and stoves are much more economical to operate and certainly cleaner for the environment.
As the needs of Alpine’s customers change, Alpine has adapted. The company now offers wood, pellet, gas and electric fireplace products. Depending upon a customer’s needs, Alpine surely has a solution.
Since 2000, Alpine has dedicated its efforts to providing many brands and styles of fireplace and patio products. Alpine continues to produce its own lines of fireplaces — including the “positive pressure” — to fit the needs of contractors and homeowners alike. Alpine also carries several other brands and styles and is the platinum distributor for most of the lines. In addition to the largest selection of fireplace and stove products in Utah and Idaho, Alpine is the major supplier of fireplaces for projects along the Wasatch Front. With beautiful showrooms to help their customers plan, design and select fireplaces and stoves, Alpine has built its business on exactly that — helping customers get what they want.
Alpine Fireplaces specializes in the “total package.” Services at Alpine include the installation of fireplaces and stoves, of course, but Alpine also does rock work, tile, mantels and shelves. Often, the Alpine crew will take an existing fireplace, take it apart and completely redo it within 48 hours. Customers love that they can get all of the services and products under one roof — Alpine’s.
Alpine Fireplaces has developed a successful arm by doing large projects. Today, Alpine has several large projects under way in Deer Valley, Park City and St. George. Several other projects in Idaho round out their project division. Alpine has earned a reputation of being able to avoid problems and offer solutions to project managers, making their relationship valuable and productive.
In 2004, Craig Broadbent, Bruce Broadbent and Randy Russon purchased Alpine Fireplaces from Lynn. These partners have been running the company for the past 20 years, so when the business became available the deal was struck.
Alpine continues to be the place Utahns go for solutions. Whether you’re looking for a large fireplace in your master bedroom or an improvement to that small outdoor fireplace, there is something for everyone that will make your home “so nice to come home to.”
Tip to Longevity
“We often hear at Alpine that a customer has gone to other fireplace stores and that their needs either haven’t or couldn’t be met. Alpine takes great pride in being able to do almost anything, and often for much less money than a customer might expect. We offer an “Alpine Experience” from start to finish. We take care of all of the planning, scheduling and follow up to make your fireplace experience painless.”
— Bruce Broadbent, V.P of marketing and partner
APX Alarm, 10 years
Every morning, 900 people go to work at APX Alarm in Provo to help a customer base of 385,000. Their mission is simple: protect families.
“Everyday, our alarm systems stop a burglary or save someone from a house injury or fire,” says Josh Houser, vice president of service and inside sales. “In one week, I got 81 letters from customers saying thank you for what we did for them.”
There’s the story of the Fox family — whose store-bought smoke detectors failed during a house fire. Luckily, their APX detectors kicked in and saved their home and their lives. Then there’s Mr. Rast — when a stroke was coming on, he used his APX medical pendant and help arrived just in time. And there are hundreds more stories like this. The stories are real, and they are what keep APX employees coming to work.
“When our employees come to work, they think, ‘I’m protecting someone’s family today,’ ” says Keith Nellesen, president of APX. “It’s more than just a job to them. They’re really making a difference in people’s lives.”
In 2008, APX was awarded Outstanding Customer Service by JD Power and Associates — a company that conducts independent and unbiased surveys of customer service throughout the world. Out of 75,000 call centers in America, APX was one of only 38 companies who received the award.
“We’ve had people walk into our building, see how our employees interact with our customers and ask, ‘Where did you find these people?’ We really believe a lot of our success as a company comes from being located in Utah Valley. There is a unique workforce here. The people are young, bright and energetic. But more importantly, they are people who care about people,” Keith says.
APX’s commitment to outstanding customer service is obvious — and its commitment to treating employees well is just as strong.
“I’ve never worked for a company that’s cared so much about their employees,” says Valerie Strickland, manager of scheduling, customer
research and quality assurance. “This is the best place I have ever worked — I hope to stay here until I retire.”
APX strives to provide great purpose, great pay and a great working environment for its employees.
“The focus of APX is on protecting families,” says Annette Bradshaw, supervisor of scheduling. “That extends to us as employees and it extends to our customers, but it also extends to our community.”
Under the APX Family Foundation, APX raises thousands of dollars for local and worldwide causes each year. The foundation is primarily funded by APX summer sales reps who voluntarily donate their accounts to charity on a regular basis.
“I’ve never found a more charitable company,” says Krissy Weekley, APX project manager.
APX recently adopted Provo’s Sunset Elementary — where more than half of the children who attend are living in poverty. By providing funding and supplies for the school, the children are on track to a better future. But that is just one of the hundreds of behind-the-scenes things APX does to fill the needs of the community.
“The employees love being involved with the service we do,” Krissy says. “They ask when we are going to do it again. It really brings unity and excitement to our company. Being able to see the executives genuinely want to help as many people as possible is rare.”
And that genuine focus on helping people is what has helped APX protect and secure the futures of many families in and outside of Utah Valley.
Tip to Longevity
Our key to longevity is our mission statement. I used to not believe in the “soft stuff” of business. But amazing things can happen when people get behind a mission that’s not just a phrase. Having a mission statement to focus on really stirs something deeper within them.
— Keith Nellesen, president
Busath Photographs, 50 years
“A family portrait can be a stirring piece of art,” says Drake Busath, owner of Busath Photographers. “A truly fine portrait warms your home more than any other object you could collect.”
That explains why Busath signature portraits grace homes across the United States and even hang in the Photography Hall of Fame.
While they’ve been commissioned by governors and LDS Church presidents and have taught professional photography seminars in 10 nations from Italy to Tokyo, Busath Photographers’ favorite assignments are photographing non-celebrities right here in Utah at their downtown Provo and Salt Lake studios.
Whether it’s an entire family, a graduate or a newborn baby, Busath takes the same care to make a great image.
Drake Busath currently runs the studio along with a “family” of talented photographers, famous retouch artists and expert print-makers who continue the Busath tradition, which was started more than 50 years ago. Busath is one of the few studios that makes its own prints from start to finish, ensuring rich color and archival permanence.
“Taking just a little extra time at each stage of the process pays off tremendously in the finished portrait,” Drake says. “People ask all the time what it is that makes our work stand out — they say they can recognize it from across the room. My answer is that it starts with a good consultation where we discuss location and clothing. Then we apply our own brand of lighting with super-large light sources. We’ve been accused of being a little fanatical about creating depth and dimension with light — we plead guilty as charged.”
TIP to Longevity
“For three generations now, we’ve been more interested in the art than in the sale. Keeping that strong focus on quality and customer service has helped our company thrive over the years.”
— Drake Busath, owner
BYU Creamery, 60 years
People have been enjoying BYU Creamery ice cream for 60 years.
“The Creamery is one of the landmarks of distinction that makes BYU what it is,” says Dean Wright, director of BYU Dining Services. “If you ask a BYU graduate what they remember about BYU, Creamery ice cream is right up there.”
BYU began its creamery operations in 1949 and now has five creameries on campus — the largest being the Creamery on Ninth. The Carson family originally constructed the building in the late 1950s that now houses the Creamery on Ninth. In 2000, BYU acquired the property and determined it was an excellent location to serve the needs of students living in Heritage Halls. The Creamery soon became a popular neighborhood market featuring BYU-produced items.
As part of BYU Dining Services, the Creamery has received several awards for its quality as an on-campus dining establishment, including the Loyal E. Horton Award for the most innovative collegiate convenience store in North America, the Provo Mayor’s Neighborhood Award for being a business that contributes to BYU and its surrounding neighborhood, and the Best in Show 2009 Award from Food Management Magazine — the premiere national publication for noncommercial food establishments.
BYU Creameries go through 160,000 gallons of ice cream every year — which is no surprise, since Utah ranks second to Alaska in per capita consumption of ice cream.
“Part of campus life is getting to know each other and ‘breaking bread’ together,” Dean says. “Here at BYU, we like to share ice cream cones. That makes us unique. It doesn’t surprise me to hear how many people have met at the Creamery and still go there for date nights. The Creamery is an enduring part of the BYU experience.”
Tip to Longevity
“Our goal is to create a positive experience for BYU students, alumni and our surrounding neighborhoods. We’ve even taken ice cream to the BYU football team when they’ve played in the Las Vegas Bowl. It gives them a sense that someone from home cares about them. We also ship ice cream to alumni across the nation who request it.”
— Dean Wright, director of BYU Dining Services
Central Bank, 118 years
In 1891, Milan Packard and other early settlers of Springville started what would become Central Bank because of direct customer demand — there were no banking institutions for people to put spare gold deposits.
Eventually, the Springville Banking Company (as the bank was then known) enjoyed steady growth and, in 1966, it merged with the State Bank of Provo to create Central Bank & Trust.
However, Central Bank has grown to 10 branches because of a strong commitment to the local community, conservative business practices and satisfied employees who pass along the kind of service customers appreciate.
“Our objective isn’t to be the biggest bank, but it is to be the most personable,” says Matt Packard, president and CEO of Central Bank (and great-great grandson of Milan Packard). “We try to maintain the feel of the community bank. When a decision has to be made, we don’t have to ship it out. Decisions are made here locally.”
Central Bank’s conservative lending practices have made it possible for the bank to turn down federal help with the recent downturn in the economy, which means the bank is solid for the long term.
But it’s the way employees are treated that makes the real difference in Central Bank’s success.
“We try to create an environment where the employee is the biggest asset,” Matt says. “This philosophy goes against a lot of business books where it’s all about the customer being right. Obviously, we want our customers to be happy, but we find if we take care of employees, they take care of customers.”
The same principles utilized for the past 118 years will take Central Bank into the next 118.
“Our hope is that the community bank idea will continue to be pushed — from coast to coast,” Matt says. “We’re in the community and we hope people appreciate that.”
Tip to Longevity
“We try to create an environment where the employee is the biggest asset. This philosophy goes against a lot of business books where it’s all about the customer being right. Obviously, we want our customers to be happy, but we find if we take care of employees, they take care of customers.”
— Matt Packard, president/CEO
Cherry Lane Keepsakes, 8 years
In 1909, BYU President George H. Brimhall obtained an appropriation from the LDS Church for the construction of a large building on the corner of 500 North and University Avenue for entertainment and athletic activities, which became known as the BYU Women’s Gymnasium. The gymnasium has had 65 years of dances, BYU men’s and women’s basketball games, and, during World War II, the building was used as an army barracks. From 1979 to 2007, the building was used for a variety of businesses.
In 2007, Mike and Leslie Gledhill, who had been successfully running Cherry Lane Keepsakes, Inc., online for six years, purchased the building and moved their offices and online shipping facilities into the historic building.
The Gledhills have many fond memories associated with the BYU Women’s Gymnasium and always wanted to find a viable business use for it. Leslie grew up only a few doors away, and Mike grew up just a few blocks away.
Cherry Lane Keepsakes has now turned into a major e-commerce gift and accessory Web site and storefront featuring fresh and unique “cherry-picked” items.
Cherry Lane just added a boutique in the front foyer and upper floor of the building. The boutique specializes in handbags, jewelry and accessories, and has inviting displays, which are set up to make for what customers call “a fun treasure hunt.” Cherry Lane’s new “Bag Loft” in the upstairs lobby area makes Cherry Lane one the largest handbag stores in the state.
Cherry Lane, which is in its eighth year, is always full to the brim with a delightful and eclectic mix of affordable gifts and collectibles.
Tip to Longevity
“The previous owners told us, ‘The ghosts come with the building.’ Since the building is now close to 100 years old, I’d say the ghosts have been good luck so far, and hopefully they’ll help keep our business on the road to longevity. The more the merrier — especially with Halloween just around the corner!”
— Leslie Gledhill, president
Homestead Resort, 123 years
For more than a century, The Homestead has offered a unique experience to generations of guests with its famous hot pots and mineral waters.
In 1886, The Homestead’s founder, Swiss-born Simon Schneitter, began farming the land where the resort now stands. His neighbors began bathing in the hot pot that had formed on his land, and he soon found himself hosting buggy loads of visitors from nearby communities. He saw the tourism potential in the area and named the attraction “Schneitter’s Hot Pots.”
Simon’s wife, Fanny, started cooking dinner for the hungry visitors, and as word spread about her famous chicken dinners, Simon and Fanny decided to open a public dining room for guests. The Homestead’s two popular restaurants are named after its original founders: Fanny’s Grill and Simon’s Restaurant.
In 1952, the Whitaker family from California visited The Homestead and fell in love with it. They purchased the resort from Simon Schneitter’s descendants.
Great Inns of the Rockies, a privately held hotel company, purchased the Homestead in 1986.
“At that time, The Homestead went from 43 rooms with 3,000 square feet of conference space to 121 rooms with 13,000 square feet of conference space,” says Britt Mathwich, president and general manager of The Homestead. “But with those upgrades, we’ve never taken away the old-fashioned service The Homestead has always been known for.”
The Homestead’s pastoral country setting, beautiful landscaping, traditions of warm, friendly service, great food, comfortable accommodations and onsite multi-generational activities provide an experience that has kept guests coming back year after year.
“The mature landscaping, historic feel, and warm, welcoming, genuinely friendly staff at the Homestead are what keeps our guests coming back,” Britt says.
Tip to Longevity
“We have changed with the times by adding modern amenities including an 18 hole-championship golf course, Aveda Concept Spa, meeting space and additional rooms with up-to-date technology to meet our guests’ changing needs. These changes were accomplished without sacrificing the traditions and unique feel of the resort.”
— Britt Mathwich, president/general manager
Jones Paint & Glass, 71 years
Jones Paint & Glass founder Harold Jones started his company in 1938 after borrowing $300 from his parents and loading paint and glass in the back of a Ford pickup truck.
What he lacked in initial capital, inventory and accommodations, he made up for with a dedication to treat everyone like family, to do what he said he would do and to exceed the expectations of his customers.
Today’s Jones Paint & Glass might feel a little different. The company built by Harold and his $300 is now the largest paint and glass supplier in Utah, with eight locations from American Fork to Las Vegas. Jones Paint & Glass employs more than 200 people working in areas of manufacturing, sales and customer service.
But what hasn’t changed is the dedication to customers, the integrity to follow through on promises and the relationships that come from treating long-time customers like family.
Jones Paint & Glass continues to operate under the leadership of Harold’s two sons (Ken and Merlynn) and a son-in-law (Don Butler). However, very quickly the business is taking on the leadership styles of three of Harold’s grandsons. Mark Butler, Jeff Jones and David Jones are the next generation of family taking over the reins.
“Our first goal is to provide excellent service,” Mark says. “As we provide excellent service, we’ll grow.”
With a company that is 71 years old, it’s not surprising that many of the customers buying from the third generation of Joneses are familiar.
“Many of our customers are multi-generational customers,” Mark says. “I’ve sold to people who bought paint from my grandfather years ago and keep coming to us because they know we’ll get them what they need and will be able to answer their questions.”
And the fact that much of Jones Paint & Glass is locally owned and operated means jobs and money stay in Utah and help our local economy.
“When you shop locally, what goes around comes around,” Merlynn says.
Which is what Harold started years ago.
Tip to Longevity
“Our first goal is to provide excellent service. As we provide excellent service, we’ll grow. Many of our customers are multi-generational customers. I’ve sold to people who bought paint from my grandfather years ago and keep coming to us because they know we’ll get them what they need and will be able to answer their questions.”
— Mark Butler, paint division manager
Magleby’s Grill & Oyster Bar, 30 years
Since 1979, there has been one name in top-quality, casual family dining in Provo: Magleby’s.
Magleby’s serves great food at a good value in an atmosphere that makes everyone feel welcome. Doc Parkinson — a retired dentist — and his wife, Lenora, started Magleby’s with a partner in 1979. Now, 30 years and two locations later, Magleby’s remains a dinner standard in the hearts of people throughout Utah County. And Doc has been personally welcoming people since the restaurant opened in 1979.
“I call him the Colonel Sanders of Provo,” says Richard Parkinson, the current owner of Magleby’s Grill & Oyster Bar and Doc’s son. “People love seeing him in the lobby. They’ve always responded well to him.”
While Doc might help get people in the door, it’s the food and value that keeps people in.
Magleby’s is great for a special occasion or a nice dinner with friends.
“There are a lot of ways to eat here for a reasonable price,” Richard says. “We have a wide variety on the menu and there’s something for everyone.”
In 1999, Richard and some business partners opened Magleby’s Fresh in Provo, which is a dining experience positioned to bridge the gap between fast food and “sit down” restaurants like Magleby’s Grill & Oyster Bar. Magleby’s Fresh has locations in Provo and Spanish Fork and serves Magleby’s favorites in a more casual setting.
Magleby’s is also a preferred caterer at Sleepy Ridge Reception Center in Orem, where many couples find Magleby’s world-famous chocolate cake a perfect fit to their wedding.
And when people get value and quality service, they come back.
For 30 years.
Tip for Longevity
“Utah County has seen many restaurants come and go in 30 years. People come back because of our customer service. The customer is first. We try to hit a homerun every time. Our friendships and relationships with everyone who walks through that door is what has kept us around for all these years. And that attention to customer service is what will keep us around another 30 years.”
— Richard Parkinson, owner
Mountain Star, 32 years
In 1914, Dr. A. L. Curtis — Payson’s only physician at the time — recognized the need for a hospital in the growing community. Therefore, he and his wife, Annie, turned the upstairs of their home into a makeshift hospital.
Twenty-two years later, Payson City built a hospital of its own, complete with 35 beds and a volunteer staff. After years of expansion, the needs of a growing community eventually outpaced this small hospital.
In 1977, HCA MountainStar purchased the hospital, donated the building to the city and built a new medical campus, which is now Mountain View Hospital.
Timpanogos Regional Hospital cannot claim a history as long as its Payson counterpart. As a full-service hospital, it has provided a welcome alternative in healthcare for the Orem community since 1998.
These two MountainStar hospitals deliver quality patient care in an environment of choice. Both healthcare providers work closely with community physicians to deliver convenient, personalized services to patients and healthcare options for local employers.
“We do our best to meet every patient’s healthcare needs,” says Kimball S. Anderson, COO and vice president of the MountainStar Utah County network. “Our goal is to serve them so well that they prefer our hospitals over any other. We also greatly value local physicians; they are our partners and we work hard to earn their endorsement.”
Timpanogos Regional and Mountain View hospitals recently finished major renovations and expansions, increasing their size and ability to meet the needs of their respective communities.
Cardiac care is now enhanced at Timpanogos Regional. In fact, it is the only hospital in the area working with local EMTs to transmit patient information from ambulances to the emergency department, saving valuable time during a heart attack. The improved Level III NICU provides specialized care for premature and critically ill newborns.
Mountain View Hospital has been ranked as one of the best in the state for obstetrics and orthopedics. Critical care and intensive care units in both hospitals have been upgraded, as well as advanced diagnostic and treatment services for women.
Major players in the Utah County economy, these hospitals together employ nearly 1,000 people, pay more than $3.1 million in local taxes annually and donated approximately $1.2 million in charity care in 2008.
But more than providing economic value, the dedicated caregivers at the two local MountainStar hospitals know the real impact they have on the community is emotional.
“Most people start life at a hospital and many end life in that setting, too,” Kimball notes. “We take good care of them at these stages of life and whenever they need us over the course of a lifetime.”
Mr. Mac of Orem, 31 years
Up the hill from the LDS Church’s Missionary Training Center is a one-stop shop for everything a missionary needs to leave his home for two years.
Pack of white handkerchiefs? Yes.
Oodles of black dress socks? Check.
White shirt and tie with the famous two-pant suit? Got those, too.
If it’s on the supplied list, Mr. Mac of Orem has had it — in stock — for the past 31 years. The Orem staple in menswear continues to be the place for missionaries.
However, it’s not just missionaries who like Mr. Mac. Those missionaries eventually return home, go to college and need suits for that first job interview. They succeed, and then they find a better suit to fit their promotion.
Mr. Mac has something for all stages of life.
“We have customers who have been coming to us for years,” says Steve Winn, owner of the Mr. Mac locations in Orem and American Fork. “We have suits that cost $125 and some that cost $1,000. But everyone gets the same great service and the convenience of having everything they might need in one store and in stock.”
Mr. Mac’s two Utah County locations — American Fork and Orem — also feature the Board Room, which specializes in high-end suits and accessories. The best suits and shoes are available under one roof with trained professionals who have been with Mr. Mac for decades. For example, David Haden has been with Mr. Mac in Orem for 28 years and is now the store manager. Other team members have been with Mr. Mac for years and consider helping men look good their career — not just a job.
It is this employee and customer loyalty that has made Mr. Mac so successful — and it’s the same thing that will make it successful for another 31 years.
Tip to Longevity
“We have a super location — and that’s important — but we also consider our customers some of our best friends. We’re now selling missionary suits to the sons of people we sold suits to 30 years ago. That loyalty has been a big reason we’ve been successful.”
— Steve Winn, owner
Nu Skin, 25 years
With a dynamic line of anti-aging beauty and nutritional products and a mission to improve lives, Nu Skin is celebrating 25 years of demonstrating a difference through its people, products, culture and opportunity.
Nu Skin took root when a small group of entrepreneurs developed an interest in creating skin care products that would contain “all of the good and none of the bad” ingredients. This wasn’t the mainstream philosophy in 1984 when the company began, and the young entrepreneurs felt they could fulfill what they saw as a real consumer need.
“Nu Skin is unique in its ability to demonstrate the effectiveness of its products,” says Joe Chang, Nu Skin’s chief scientific officer. “With 100 in-house scientists at three research centers, we have developed a legacy of producing innovative, safe and highly effective anti-aging skin care and nutritional products.”
However, Nu Skin’s motives are anything but skin deep. It is a company with heart — a heart that in 1996 led to the creation of the Nu Skin Force for Good Foundation. The Foundation has granted more than $17.5 million to improve the health, education and economic opportunity of children around the world. In addition, Nu Skin launched the Nourish the Children initiative in 2002, which allows distributors and customers to purchase and donate nutrient-rich food to charitable organizations that specialize in feeding malnourished children throughout the world. To date, more than 160 million meals have been donated.
Nu Skin’s 1,200 Utah employees also seem to appreciate the “force for good” culture. According to a recent study, Nu Skin employees remain with the company 35 percent longer than the national average.
“I think it’s because people go to bed at night and think, ‘I was a good guy today.’ Most people don’t get to feel that way about their job. This has been one of the keys fueling our growth,” says Blake Roney, a Nu Skin founder and chairman of the board.
And, enjoying the company’s most successful financial quarter and preparing for an exciting global convention and product launch in October, the road ahead looks clear for Nu Skin’s continual growth.
Tip to Longevity
“Our mission is to be a force for good throughout the world, and we believe we can make a difference. Our executives, in particular, are emphatic in their belief that you can do well by doing good — helping others along the way builds a lifetime of success both personally and professionally.”
— Ashok Pahwa, Nu Skin chief marketing officer
Sierra West Jewelers, 31 years
With 31 years as founder and CEO of Sierra-West and 35 years of experience in the jewelry industry, Tim Branscomb knows what it takes to keep his customers coming back.
“We’re not greedy here. That has allowed us to outdo other jewelers in the state,” Tim says. “We treat each customer like gold — whether they are students or millionaires.”
Tim has sold jewelry to many a famous face including Michael Richards (Kramer from “Seinfeld”), Sharlene Wells-Hawkes (former Miss America) as well as local celebrities such as LaVell Edwards and Stephen R. Covey.
Sierra-West’s Orem location is the largest square-foot jewelry store in the state. In addition to Orem, Sierra-West has locations in Sandy and Murray, as well as a franchise store in Vernal.
Tim’s expertise as a jeweler goes back to 1974, when he took a job with the local company Bullock and Losee (now known as Losee Jewelers). He soon became district manager and then buyer for the company, and he later furthered his career by becoming vice president of Schubach Jewelers, vice president and buyer for Zales, and then vice president of the western U.S. for Tiffany & Co.’s No. 1 designer — Gemveto Designer of Paris.
With his extensive experience and his credentials as Graduate Gemologist and Certified Gemologist, Tim is worth his weight in gold as one of the state’s most qualified gemologists.
Tim says he learned hard work and good salesmanship from his father, Earl, who was the owner of an insurance company and a sectional home and camper business.
“He was a great salesman,” Tim says. “I would go to work with him and was always in awe every time he closed a sale.”
Tim’s grandfather, Dr. John Reuben Branscomb, was also an influential example of hard work in Tim’s life. As a well-known doctor in Virginia, “Doc” Branscomb would travel for hours on horseback to his patients all over North Carolina and Virginia. He delivered his last baby at 99, practiced until he was 105, and lived until he was almost 106 years old.
With a family legacy of hard work ethic and expertise, Tim founded Sierra-West Jewelers in 1979. But it’s not all work and no play for this dedicated businessman — Tim’s wife and six children are his top priority. He always takes an anniversary trip with his wife, Beckie, and also goes on a family trip every year. Beckie is the second vice president over personnel at Sierra-West, and all of their children have had a hand in the company.
John Bowen, the company’s executive vice president, has been with Sierra-West for 28 years.
Tim encourages all of his employees to maintain a healthy work/home balance.
“We try to teach our people that if they have a happy home life and are healthy emotionally and physically, this will also affect their work life,” Tim says.
Even though Utah is one of the most difficult places for a jewelry business to prosper, Sierra-West’s strong foundation of values and customer service has helped it find continued success. Sierra-West remains the largest loose diamond engagement center and watch center in the state.
Sierra-West has plans for expansion in Boise; Denver; Mesa, Ariz.; Newport Beach, Calif.; Seattle; Las Vegas; and Portland, Ore. Call Tim at (800) 411-8067 for franchise opportunities.
Tip to Longevity
“First, treat customers like gold — it costs them gold to walk through the door. Second, treat clients and employees the way you’d like to be treated. And third, be honest and fair to a fault.”
— Tim Branscomb, founder & CEO
Salt Lake City Candle Company, 15 years
Salt City Candle Company was created in 1994 under the direction of D.V. McWillis. As an innovative businessman in the floral industry, D.V. had received several requests from customers for a scented candle they could sell in their gift stores. At the expense of his wife Ren’ee’s best pots and pans, D.V. experimented to create a wax formula that could hold greater amounts of fragrance than other leading companies.
Not satisfied with ordinary, he strived to create a product that could withstand the toughest competition. After years of research and development, D.V. was ready to bring his product to market, and Salt City Candles were born. Manufactured from the highest quality materials, Salt City Candles combine the perfect blend of clean burning wax and intense fragrances that will permeate the home for hours.
Within six months after their introduction to the home party market, there was an explosion of interest in Salt City Candle products. Their two sons, Blake and Scott McWillis, joined the company as co-owners. After only two years of selling through home parties, Salt City Candle Co. began providing products to retail locations across Utah. Within 10 years, Salt City Candle Company’s 1,500-square-foot warehouse was replaced by a 100,000-square-foot manufacturing facility.
After starting out as a local favorite, Salt City Candle products now span the globe. A vast team of distributors sells to customers all over the United States, Canada, Asia, Europe, Mexico and Australia. In addition, Salt City Candle products are in hundreds of retail locations nationwide.
Salt City Candle Company continues to grow under the direction of Blake and Scott. Together with a team of dedicated employees, they debut several new fragrances and products each year.
Tip to Longevity
“As simple as it may seem, our cornerstones are creativity, innovation and value. We seek to create products that will perform well and give our customers the knowledge that their money was well spent.”
— Blake McWillis, co-owner/vice president of marketing
Taylor Maid, 34 years
Taylor Maid has been Utah Valley’s go-to supply source for major motion pictures, theatrical productions and salons for more than 30 years.
After working in the makeup, hair and wardrobe industry in Hollywood, Rick and Paula Taylor decided to open their own company in Utah. The first Taylor Maid, located in University Mall, opened in 1975 and expanded to include 22 locations in Utah and Idaho.
In 1999, Rick and Paula sold most of their stores to Regis, a national company with the popular division known as Trade Secrets.
Rick and Paula run the Taylor Maid store in Provo with their nine children. The 6,500-square-foot store has the largest theatrical makeup selection in Utah. Taylor Maid also offers a full-service beauty and tanning salon and thousands of costumes and accessories for children and adults — which are available all year. Costume options include both for- sale and for-rent items, and some of them are even custom made.
“If you can think of it, we’ve got it,” Rick says. “People come here because of our huge selection — they know they’ll be able to find what they want.”
Tip to Longevity
“What has kept us in business is our ongoing goal to bring high quality, professional-level products to the public at a wholesale price.”
— Rick Taylor, founder
University Mall, 36 years
University Mall — Utah Valley’s first mall — is the largest mall in the state. But it has come leaps and bounds from its first grand opening 36 years ago.
The Woodbury Corporation, a family-owned business that was founded in 1919 and is still active, opened University Mall in 1973. When the mall first began, it had about 30 stores, and that number at least doubled within the year. In 1981, the mall expanded to include an entire new wing and a Mervyn’s department store.
But the mall’s biggest change happened during a major renovation in 2001 and 2002. The mall’s department stores were moved around, and Nordstrom, Costco and a new food court were added to the mall.
“The mall is continually changing and growing,” says Rob Kallas, who has been manager of University Mall for more than 30 years. “It’s been very rewarding to see its evolution — especially during the major renovation, which gave the mall a whole new look and feel inside and out.”
This year, the mall added its newest expansion — The Village. The new shopping area includes movie theatres and a variety of restaurants.
“We have a lot of strong local retailers that you won’t find in other places.” Rob says. “It’s been rewarding to work with all of our wonderful tenants and see their success.”
Tip to Longevity
“We’ve really tried to read our community. We make it a constant goal to find out who our community is, what they desire and fulfill their needs. Our market is unique in lifestyle and values and we try to cater to that. That has helped us stand out and do well.”
— Rob Kallas, mall manager
Warburton’s Inc., 36 years
Dale Warburton was a teacher giving guidance to students by day in 1973 and did soffit and fascia work on the side — mostly weekends and evenings — to supplement his school teacher’s salary.
By 1974, Dale decided to move full time into the construction industry, so he and a friend and an old truck started a business.
What has come from that is a large company that has expanded to include the commercial market. Warburton’s areas of expertise now include roofing, siding, awnings, decks, patio furniture and almost anything else on the outside of your home or business.
“We do a lot for homeowners,” says Greg Warburton, who bought the business from his father, Dale, in July 2008. “We’re seeing a lot of people come to us for remodels and re-roofing projects. That is a big part of what we do.”
Warburton’s has been a local fixture in the construction industry for years, but the company has also done work as far away as New York and Tahiti.
Warburton’s has now opened a residential showroom, which showcases materials used in new construction and remodels, allowing customers to gather ideas for their own homes. The showroom also features patio furniture and patio covers looking to extend their living area outdoors.
Because of the wide variety of products and services Warburton’s offers, they can find something that works for everyone. If you don’t know what you need, they can teach you.
Just like Dale did before starting Warburton’s.
Tip to Longevity
“We provide a quality product at a fair price. We’re not the cheapest guy, but we stand behind the product we put on your home. We work as a team to make sure our customers get the service they need. That has helped us develop long-term relationships.”
— Greg Warburton, owner
Western States Insurance, 33 years
For 33 years, there has been a family-owned, independent insurance agency serving people in Spanish Fork and the surrounding area.
Matt Barber — the current owner and third-generation Barber to run the business — still says you get the same type of welcome when you walk in the remodeled offices that have housed the company since 1978.
Western States Insurance started when Matt’s grandfather, Dean Stone, retired from the hectic pace of big-city insurance. He had worked in New York City and Denver and was ready to spend his “retirement” in his hometown of Spanish Fork.
In 1976, he started selling insurance policies to friends and neighbors. In 1978, Dean, along with Matt’s parents, Doug and Susan Barber, moved the business to its current location. Matt joined the group in 1992.
“My grandfather and parents built the business on honesty,” Matt says. “We’ve been successful because we know our clients by name and we understand their needs. When you have a relationship with someone, they don’t feel like you’re ‘selling’ them on something. You’re just taking care of their needs.”
These relationships often start with face-to-face meetings that include a thorough review of individual insurance needs, whether personal or commercial. Often, before you walk out the door, you’ll already have a quote in your hand.
But it’s the personal service after that initial meeting that makes Western States Insurance stand out.
“We pride ourselves on giving attention to detail and in having quality, in-house claims managers,” Matt says. “It’s our local, hands-on customer service that sets us apart from our competition.”
In fact, Western States Insurance team members will come to your home to review your needs, and they do yearly reviews to make sure your insurance needs haven’t changed.
In addition, Western State Insurance is involved in the community. The company supports events and groups such as the chamber of commerce, the Nebo Foundation, Kiwanis, Rotary and the local high schools.
It’s all part of the plan to be around for another 33 years — and more.
Tip to Longevity
“Our success has been determined by four things. First, we’re honest with people. Second, we build relationships with our clients and know them by name. Third, we work with top-rated insurance companies and pass along great value to our clients. Fourth, we’re willing to adjust how we do things. We’re progressive.”
— Matt Barber, owner
Sundance Resort, 40 years
Sundance Resort celebrates its 40th anniversary in 2009. Since its founding by Robert Redford in 1969, Sundance has developed into an award-winning destination resort that still holds true to its mission of balancing art with nature and community.
Sundance evolved from a tiny ski resort (called Timp Haven by its original owners, the Stewart family) to the world-renowned resort it is today. Sundance evolved organically in its own time and in its own way, a product of a vision that had much more to do with ideals of spirit, environment, creativity and independence than strictly profit.
Years of experimentation and refinement have resulted in what’s now known as Sundance Resort, a world-class resort with award-winning dining, rustically elegant lodging, year-round mountain recreation, cultural arts programs, art workshops, a Native American-inspired spa, the General Store, as well as conference and catering spaces that combine indoor functionality with the breathtaking views of the outdoors.
Sundance continues to grow. This year the resort introduces night skiing to its winter activities, and ground has also been broken for a new conference center. Sundance remains committed to creating a haven for exploration, excitement and community.
Tip for Longevity
“Sundance Resort has grown organically and in its own time because of its efforts to balance spirit, environment, creativity and independence. It’s been an evolution.”
— Chad Linebaugh, general manager
Hines Mansion, 114 years
The Hines Mansion was first constructed in 1895 under the direction of Russell Spencer Hines.
The home is believed to have been designed by Utah architect Richard Karl August Kletting, who also designed the Utah State Capitol building. The mansion was built as a showplace during Provo’s recovery from a major boom-and-bust period in the area’s early economic history. The mansion has served as a home, apartment house, restaurant and antique boutique, and now, a charming bed and breakfast.
The current owners, Sandy and John Rowe, acquired the property Dec. 24, 2002, after retiring from a busy corporate life. Assisted by their family members, John and Sandy are continuing the mansion’s tradition of quality service and great hospitality.
“What attracted us to purchasing the mansion was that it allows a historic home to continue to be open to the public while providing guests with a beautiful, peaceful place to stay,” Sandy says.
The Hines Mansion Bed and Breakfast Inn offers a beautiful atmosphere for honeymoons, anniversaries, weekend getaways, adult family retreats, executive meetings, small weddings and summer lawn receptions.
Paul and Janae, guests at Hines Mansion, wrote:
“My husband surprised me by bringing me to this beautiful bed and breakfast for our first wedding anniversary. The mood set by the Victorian mansion made our getaway unforgettable. The breakfast was deliciously satisfying along with all of the treats in-between. We will cherish this time we spent together.”
Tip to longevity
“The old-fashioned hospitality of the mansion has not been lost over the years. We always serve a homemade hot breakfast and give our guests a bottle of sparkling pear cider upon arrival.”
— Sandy Rowe, owner
Tuscany Homes, 15 years
In a dramatically wavering market, Tuscany Homes stands on solid ground. Tuscany is one of Utah County’s largest regional homebuilders and a giant in the development of single family homes.
The builder opened its doors in 1994 as Hubble Homes. In 2004, however, the company changed over to a new name and new management — and in an instant Tuscany Homes was formed. While the business underwent a dramatic adjustment, it continued to provide each customer with a quality product and service that could be relied upon.
“We have always wanted our customers to feel a sense of pride of ownership and peace of mind,” says Debbie Hooge, owner of Tuscany Homes. “A homeowner should be able to say, ‘Buying this house was the best decision I could have made.’”
Over the years Tuscany Homes has been able to compete with national homebuilders in purchasing, marketing and operations, but it has been small enough to flex with the marketplace and respond to buyers.
“We do our homework,” Debbie says. “It is our unique desire to stay in line with buyers and deliver what they want before they know they want it. That allows us to compete with bigger, more capitalized firms.”
While Tuscany Homes has focused primarily on single-family units, it has been innovative in building light commercial and multi-family apartments, while at the same time working hard to redesign single-family floor plans to maximize a buyer’s lifestyle.
“Our main purpose as a builder is to study the financial viability of the market while creating an original and stylish product that meets the very first needs of each home buyer,” Debbie says.
Tip to Longevity
“Creating and maintaining a successful business is achieved through good business management, marketing, research, a good product and, most of all, the right employees. With those in hand, you can do anything.”
— Debbie Hooge, owner
La Casita, 31 years
One of Utah Valley’s most popular Mexican restaurants, La Casita has been family-owned since it opened in 1978. La Casita is famous for its authentic, high-quality Mexican food.
The Purple Turtle, 41 years
With a name like “The Purple Turtle” and hard work to provide every customer with outstanding service, The Purple Turtle is a Pleasant Grove icon. Its motto is: “Old Fashioned Food; Made to Order — Reasonably Priced.” Much of The Purple Turtle’s food is prepared from scratch. Its signature items include halibut fish & chips, homemade onion rings and thick over-the-top shakes.
Porter’s Place, 38 years
Named after Porter Rockwell, the well-known frontiersman from Lehi, Porter’s Place is as much a museum as it is a restaurant. Porter’s Place is known for its hometown cooking and fine entrees — including Buffalo steaks.
Dave’s Bernina, 49 years
Dave’s Bernina is one of the top Bernina sewing machine dealers in the United States and received the Presidential Award for exemplifying outstanding quality and service. Dave’s Bernina backs up every machine it sells — each one includes a great warranty and instructional classes. In addition to selling new Bernina machines, Dave’s Bernina services various brands of old machines.