5 tips on how to handle panhandlers

Local law enforcement officers have discovered that 70 to 80 percent of panhandlers are not homeless.

Local law enforcement officers have discovered that 70 to 80 percent of panhandlers are not homeless.

By Brent Crane

Most of us have seen or been confronted by a panhandler at some point in our lives, which has likely elicited a variety of emotions within each of us.  Lately, the issue has been right in our faces as there is rarely a chance that we venture out in our vehicles without seeing panhandling activities. I think most of us just want it straight. We don’t like to be handled, manipulated or compelled in our giving. Most of us want to give. However, it just becomes a matter of how, when and will it matter.

1. Use common sense and “gut” instinct

Because of my role in working in social services, I’m often asked advice on how to handle panhandling. Not wanting to dictate a “one size fits all” response, I’ve generally advised friends and associates to use good common sense and be sensitive to their own “gut” instinct or promptings from that “inner voice” when considering how to respond.  Public policy rarely fits the individual needs of “the one” perfectly and is one of the reasons I’ve encouraged the above approach. Each situation is different. Whereas one solicitation might lead to real danger, another might very well fulfill a sincere and legitimate need of your panhandling friend.

2. Carry panhandling cards

One way I address the issue personally is to carry and distribute panhandling cards that reference the local panhandling ordinance on one side and list services available to them at the Food & Care Coalition on the other. It allows me to proactively approach a panhandler with a compassionate and sensible response that allows them to receive help while minimizing the adverse impact panhandlers may have on businesses and unsuspecting bystanders.

3. Work within the the law’s bounds

We must work within the framework of the law wherein there are inherent rights allowing individuals to solicit help. These rights, in turn, are counterbalanced by federal, state and local laws that outline acceptable standards of conduct when soliciting occurs. Provo City had a well researched and practical ordinance that proved effective until about a year ago when a highly organized group of panhandlers began a campaign to push the limits of acceptable tactics. Essentially, they moved up and down the Wasatch Front and intentionally became entangled with many city governments, threatening lawsuits if their constitutional rights to solicit were challenged. Panhandling activities grew much worse for a time as city governments backed off enforcement and considered measures that would achieve acceptable and desirable responses for their respective communities.  Provo City has since adopted a revised ordinance adding language that prohibits a solicitation from occurring between a panhandler and moving car or vehicle in an established road right of way. With law enforcement help and a better educated public, panhandling has nearly vanished.

4. Understand panhandlers’ requests vary

I think we need to understand the context and need of what the panhandler is really asking for.  Typically, we are led to believe that those needs are food, clothing or housing.  A panhandler’s request is usually intended to elicit a giving response from us by appealing to our sense of humanity, by pricking our conscience or sometimes even resorting to humor and brutal honesty — “why lie, I need a beer.” Some panhandlers are legitimately trying to sustain basic unmet needs. Many are mentally ill, physically disabled or otherwise have legitimate barriers resulting in unmet needs for themselves or their families. However, many are not.

In speaking with law enforcement officials who went undercover to better understand panhandlers, they learned that 70 to 80 percent of them were not homeless, often worked in organized rings and typically didn’t utilize available community resources designed to meet the very needs they were requesting help for.

Brent Crane, Food and Care Coalition

Brent Crane, executive
director of the Food & Care Coalition, gives his best advice on how to deal with panhandlers.

5. Listen to your conscience

Lastly, we need to work within the framework of our own conscience. Do we give or not give? Will my aid help or hurt the person, ie., is he buying food or alcohol? Will my $20 solve the problem or make it worse? Will my actions have unintended consequences or achieve the desired outcome?

On this point, I learned a valuable insight from one of my staff members as we discussed the issue one day.  He referenced a cartoon character from our early childhood days, Yogi Bear. As you may recall, Yogi and Boo Boo, by clever antics and design, would attempt to steal picnic baskets from unsuspecting campers throughout Jellystone Park much to the chagrin of Ranger Smith.  The lesson to be learned was that it wasn’t necessarily the behavior of Yogi and Boo Boo that needed to be changed, although that would have helped. Rather, it was the habits of the campers who could have resolved the problem altogether by not leaving picnic baskets unattended.  If we — the campers — feed the panhandling issue by giving without regard, it will only lead to an escalation in the problem.

While I believe there are better means whereby we can support those in need, I stand by my advice shared at the beginning of this article — give according to conscience, but do so with a better understanding of the issues surrounding the problem. What I’m saying is leave behind a basket designed for those you’re trying to serve rather than an indiscriminate picnic basket left on the table by chance — otherwise, your good intentions may not have the impact you desired.




  1. Angie Jackson Reply

    Since the police went undercover and “know” that 80% of them are not homeless why not post pictures of those that are taking advantage so that the public is aware

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