If you’re expecting holiday guests, making them feel comfortable can be as easy as pie. Make that warm pie, served just before bedtime as “room service.” We asked three local resorts — Sundance Resort in Provo Canyon, Zermatt Resort in Midway, and the Homestead Resort in Heber City — to tell us about ways they make their guests feel special. We’ve adapted their ideas below, with simple (and inexpensive!) ways you can combine the luxury of a hotel experience with the warmth of your own home. Here are some suggestions for pampering your holiday visitors:
1. Set up a welcome station
At Homestead Resort in Midway, guests receive hot cider and homemade fudge as they arrive, said Xandria Salonen, front office manager of both the Homestead and Zermatt resorts. You can create a similarly welcoming feeling by offering your visitors a snack on arrival. Something as basic as warm cookies and hot chocolate can make a tasty, toasty first impression for guests.
2. Stock the guest bathroom with travel-sized toiletries
Sundance Resort provides items such as bathrobes and handmade soap from its on-site art studios, said Kimberlee Dornbusch, head concierge. To give your guests everything they might need for their stay, you can purchase inexpensive travel-sized items such as soap, shampoo and lotion for the guest bathroom. And be sure to leave out clean towels and a spare hairdryer, the same comforts you would find in a hotel.
3. Make a nonalcoholic “mini-bar”
Guests might love in-room, hotel-like amenities such as bottled water, nuts, candy and soda. They can consume these when hunger calls, without paying pricey hotel fees or disturbing their host. Also, at Zermatt Resort in Midway, staff might bring up a piece of cake or other freshly baked goodie for couples celebrating a special occasion. You can replicate this hotel touch by offering a late-night “room service” for your holiday visitors.
4. Remember the little touches
Sundance Resort uses wood furniture, thick comforters and unique artwork to create a “rustic, warm, magical feeling” in the rooms, said Dornbusch. “We want this to be a home away from home,” she said, adding that the staff works hard to execute owner Robert Redford’s vision of peace and tranquility. “It’s a piece of heaven up here.” To mimic that peaceful, homey feeling for your guests, consider providing extra blankets or quilts, reading material and warm slippers. Inexpensive slipper socks can be purchased at a dollar or grocery store. They make a fun holiday gift and leave a lasting impression of pampering.